Return policy

Online Returns Process

Eligible merchandise that was purchased online at ASICS.com or at an ASICS store in the U.S. with a credit card may be returned through our online return process. ASICS will not accept online returns of merchandise that is not in its original condition. Merchandise received as a gift or that was purchased with cash or an ASICS Gift Card cannot be returned through the online return process and must be returned to an ASICS store.

Please allow a minimum of 14 days from the date you first mail your item(s) back for us to receive and process your return(s). All accepted returns will be credited back to the original form of payment within 7-10 days of our warehouse receiving it and will include only the price paid for the item(s) and collected tax amounts (if any). Shipping fees are not refundable. Please note that it may take 1-2 billing cycles for it to appear on your monthly statement. You will receive an email confirmation when we have finished processing your return. To avoid any processing delays, please take care to include all required information and return packing slips.  ASICS does not assume responsibility for shipments that may be lost, damaged, tampered with, or stolen in transit.

Return using ASICS prepaid return label:

To start the online return process, you will need your order confirmation number, which can be found in your order confirmation email, or your ASICS store receipt. Returns are always FREE for OneASICS™ members using our prepaid return label. If you are not a OneASICS™ member, a $4.99 Return Shipping Fee will be deducted from your refund when using our prepaid return label. If you do not wish to be charged the $4.99 Return Shipping Fee, you may use your own return shipping label or return the product in-store, separate instructions to follow.

  1. For an ASICS.com order, click here and follow the steps to begin your return. If you are a OneASICS member, you may sign in to your OneASICS account here to look up a previous order and select the items you would like to return.
  2. For an ASICS retail store purchase, click here and follow the steps to begin your return.

ASICS prepaid returns are serviced by FedEx and must be sent from inside the U.S. Please note that for any areas that are not serviced by FedEx, including but not limited to, Puerto Rico, Virgin Islands, and Guam, ASICS prepaid return labels will not be available.

Return using my own shipping method:

You may return your eligible item(s) via your own shipping method. In order for your return to be accepted, you must use a service that tracks packages and follow the instructions below. Please note, when selecting your own shipping method, you are solely responsible for all shipping costs associated with returning your merchandise and ASICS is not responsible for shipments that are lost, damaged, tampered with, or stolen in transit.  

  1. When packing your item(s), you must include with your package the order number and the reason for the return. Without this information, we are unable to identify the order and will not be able to refund the order.
  2. Ship your item(s) to:

ASICS Ecommerce Returns

549 Wingo Road

Byhalia , MS 38611